Help centre
How can we help?
<<<<<<< ours Answers for guests, creators and vendors — and a way through to a person when the answer isn't here. ======= Clear answers about events, tickets, payments and bookings — plus a way to reach a person when the answer is not here. >>>>>>> theirs
Common questions
Pick a topic, or scroll the lot.
What is Tiqstar?
Tiqstar is an event platform with three sides: discover and buy tickets to events near you, sell tickets to events you run, and offer services to the people running them. One account covers all three.
Do I need an account to browse events?
No. Browsing, searching and saving events works without one. You need an account to buy a ticket, because a ticket has to belong to somebody.
Where is Tiqstar available?
Nigeria is our home market and runs deepest. We also operate in Ghana, Kenya, South Africa, the United Kingdom, the United States, Canada and the UAE — each with its local currency and payment methods. Use the region picker in the header to switch.
Is there an app?
Yes — iOS and Android apps for guests, and a separate app for creators and gate staff running events. Your tickets are in your wallet on all of them, and the site works fully on mobile if you would rather not install anything.
Still stuck?
Three ways through, fastest first.
Your orders and tickets
Refunds, transfers and re-sending a ticket all start from the order itself — and reach us with the order already attached.
Go to your ordersMessage support
Tell us what happened and we'll pick it up. Replies go to the email address on your message.
Contact usLearn how it works
Longer guides on buying, entry, running an event and getting paid — the background behind the answers above.
Browse guides